Help & FAQ

Every car is checked across 5 categories (exterior, engine & transmission, interior, electrical, documents) — 40 items each — by a CarBayz-certified inspector. The full PDF report is attached to the listing and available before you reserve.

If you don't love the car for any reason, you can return it within 7 days of delivery. Full refund minus ₹999 logistics, processed within 5 working days of return acceptance.

Pay ₹5,000 reservation token via Razorpay (UPI/card/netbanking). Balance via NEFT/RTGS or debit card. All payments captured before delivery.

NEFT to your registered bank account within 24 hours of pickup. Pickup is scheduled within 48 hours of you accepting the final offer.

Yes. Tap "Negotiate" on the offer screen — our team will WhatsApp within 4 hours with a revised offer (or explain why the original stands).

Original RC, insurance, last service record, PUC, both keys. KYC: Aadhaar + PAN. We handle RC transfer end-to-end.

Yes — encrypted at rest, India DPDP Act 2023 compliant. Aadhaar last-4 only stored; full Aadhaar never persists in our systems.

Visit /partner and submit onboarding (GST, PAN, business proof). Once activated by our team, you can bid in sealed-bid auctions with a ₹2L refundable security deposit.

Sealed-bid auctions with ₹50K security held per bid (auto-refunded if outbid). Anti-snipe: bids in last 2 minutes extend the auction by 2 minutes. 2% platform fee on win.

Go to /account → "Orders" tab. Click any order for full timeline + agreement PDF + payment status.